Return Policy

Custom & Personalized Items

All of our products are made to order. Due to the personalized nature of these items, all customized products are final sale and not eligible for return, refund, or exchange.

Exceptions may be considered at our sole discretion. Please contact us if you have a concern with your order.

Non-Custom Items (Returns & Exchanges)

For non-personalized items, we accept returns and exchanges under the following conditions:

  • Requests must be made within 14 days of delivery

  • Items must be unused and in original condition

  • Customer is responsible for all return and exchange shipping costs

Once the returned item is received and inspected, we will process:

  • A refund to the original payment method, or

  • An exchange (if requested)

Damaged or Defective Items

If your item arrives damaged or defective:

  • You must contact us within 7 days of delivery

  • You must provide photo proof of the damage, including packaging if applicable

Once reviewed, you may choose:

  • A replacement, or

  • A full refund

We will work with you to resolve the issue promptly.

Order Cancellations

  • Orders may be canceled or modified any time before they have shipped.

  • After 24 hours, production may have begun and cancellation may not be possible

  • Custom orders cannot be canceled after purchase unless approved by us. Please contact us immediately if changes need to be made.

Personalization Errors

Customers are responsible for ensuring all personalization details (including spelling, dates, and formatting) are correct at the time of purchase.

We are not responsible for errors submitted by the customer, and such items are not eligible for return, refund, or exchange.

Holiday Returns

Orders placed during the holiday season may be eligible for an extended return window. Please contact us for details regarding your specific order.

Refunds

Approved refunds will be issued to the original form of payment. Please allow a reasonable processing time once your return has been received and inspected.

How to Start a Return or Claim

To initiate a return, exchange, or damage claim, please contact us:

  • By email, or

  • Through the contact form